Wrap a soft measuring tape around the widest part of your head, about 1cm above your eyebrows.

All bag dimensions are listed as Width x Height x Depth (cm). Handcrafted measurements may vary by +/-1cm.

Gently wipe with a soft, dry cloth to remove surface dust. Avoid washing with water. For stains, use a slightly damp cloth and allow to air dry naturally. We recommend visiting a CALRIA boutique for professional cleaning for more delicate pieces.

Store in a dry, well-ventilated space away from direct sunlight. We recommend keeping your product in its original protective cover. Hats should be placed crown-down to maintain shape; bags should be filled with soft paper to retain their silhouette.

Raffia has natural moisture-resistant properties and can withstand light humidity. However, we advise against prolonged exposure to rain. If your product becomes wet, allow it to air dry naturally at room temperature. Do not use heat or direct sunlight as this may damage the natural fibers.

All CALRIA products are covered by a 6-month warranty against manufacturing defects. This covers craftsmanship issues such as loose weaving or thread detachment. The warranty does not cover damage resulting from normal wear and tear, misuse, or unauthorized repairs. Please retain your proof of purchase.

We ship to Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, Southeast Asia, and major destinations across Europe and North America. Available regions are confirmed at checkout. If your country is not listed, please contact Client Care.

Mainland China: Complimentary SF Express delivery, 2-4 business days. Hong Kong SAR, Macau SAR, Taiwan: Complimentary delivery, 3-5 business days. International: DHL or UPS, 5-10 business days. Complimentary shipping on all orders over CNY 3,000. For orders below this amount, shipping costs are calculated at checkout.

You may return or exchange items within 14 days of delivery. All products must be returned in their original condition: unused, unwashed, with all tags and protective packaging intact. Made-to-order and personalized items are final sale and cannot be returned.

To initiate a return, sign in to My Account and go to Order Details, or contact our Client Care team. Once your return is approved, a pickup will be arranged within 48 hours. Refunds are processed within 7-10 business days after we receive the returned item.

Our raffia is sourced from sustainably managed plantations in Madagascar, where the raffia palm grows naturally. The fibers are harvested by hand using traditional techniques that have been passed down through generations. Each harvest supports local communities and preserves artisan heritage.

Select styles are available for customization, including color variations, size adjustments, and monogram embroidery. Custom orders are crafted by our artisans and require 2-4 weeks for completion. Please contact our Client Care or visit a CALRIA boutique to discuss your customization request.

We accept Visa, Mastercard, American Express, China UnionPay, Alipay, and WeChat Pay. All transactions are processed through encrypted, secure channels. Your payment information is never stored on our servers.

Orders can be modified or cancelled within 2 hours of placement. After this window, please contact Client Care for assistance. Once an order has shipped, it cannot be cancelled, but you may initiate a return upon delivery.